Natural Disasters and Emergencies Guide
Safety First
If local authorities advise evacuation, leave your property immediately and follow emergency instructions.
When it is safe to return:
- Do not attempt to restart damaged equipment.
- If any part of your hot water system has been exposed to floodwater, fire, impact damage, or severe weather, have a qualified technician inspect it before use.
- Do not remove panels, covers, or electrical components yourself.
Solar Water Heaters
Solar water heating systems are designed for long-term outdoor operation; however, extreme weather events may affect their safety and performance.
After a natural disaster, inspect the system from a safe distance and look for:
- Visible damage to solar collectors
- Broken glass or damaged frames
- Damaged pipework or insulation
- Roof damage around the installation
- Water leaks
- Loose mounting hardware
If you see any damage, contact a qualified service technician for assessment and repair.
Flood-Affected Systems
If floodwater has reached any part of the solar water heating system, we strongly recommend a professional inspection.
Potential issues may include:
- Contamination of components
- Damage to valves and controls
- Corrosion caused by prolonged water exposure
- Reduced insulation performance
- Electrical damage where pumps or controllers are installed
Depending on the severity of the damage, some components may require repair or replacement.
Heat Pump Water Heaters
Heat pump water heaters contain electrical and mechanical components that can be affected by water ingress, debris, impact damage, or power surges.
If your heat pump water heater has been partially or fully submerged, do not reconnect power or attempt to operate the unit.
A qualified technician should inspect:
- Electrical connections and controls
- Compressors and fans
- Sensors and safety devices
- Refrigerant system components
- Water connections
In some situations, replacement may be the safest and most economical solution.
Returning Your System to Service
Before reconnecting or using any hot water equipment after a natural disaster:
- Arrange an inspection by a qualified technician.
- Follow all local safety regulations and utility provider requirements.
- Replace any components identified as unsafe or damaged.
- Confirm the system is operating correctly before returning it to normal use.
Operating damaged equipment may cause further damage, reduce performance, or create safety risks.
Need Assistance?
If your solar water heater or heat pump water heater has been affected by a natural disaster, contact your local Solahart representative or authorised service provider for advice and support.
Our team can help assess damage, recommend repairs where appropriate, and advise whether replacement is the best option for your situation.
👉 Contact your local Solahart team for assistance or to discuss your options
